Widerrufsrecht

Refund & Return Policy

Returns

Our return window is 30 calendar days from the date your order is delivered. Once 30 days have passed after delivery, we are unable to process returns, exchanges or refunds.

Return Eligibility

To qualify for a return:

  1. Items must be unused, unmodified, and in the original condition you received them. All original packaging, accessories and tags must be intact.
  2. You must provide valid proof of purchase (order number or order confirmation email).

Items Not Eligible for Return

  • Products damaged, altered, or missing accessories due to customer misuse, not caused by our error
  • Items submitted for return more than 30 days after delivery
  • All sale, clearance and promotional discounted items

How to Start a Return

Send a return request email to sbd.tactical.armor@gmail.com with your order number and details. We will reply with return instructions once your request is reviewed and approved.
Please note: Do not send your return to the original sender's address printed on your package. The exact return shipping address will be provided to you via email once your return request is approved.

Return Shipping Responsibility

  • If you return items due to personal preference, incorrect sizing or voluntary cancellation: You are responsible for all return shipping charges. Original delivery fees are non-refundable.
  • If items arrive defective, damaged, or we shipped the wrong product: We will cover eligible return shipping costs after verification. We recommend shipping returns via a trackable courier. We take no responsibility for packages lost during return transit.
  • We do not charge any restocking fees for returned items.

Refunds

After we receive and inspect your returned goods, we will send an email notification to confirm receipt and inform you whether your refund application is approved or rejected.

If approved, your refund will be initiated. Funds will be credited back to your original payment method within 5–10 business days. Please note banks and payment providers may require additional processing time to post funds to your account.

Late or Missing Refunds

If you have not received your refund after the processing period:

  1. Double-check your bank or payment account balance
  2. Contact your credit card or payment service provider, as refund posting delays are common
  3. If the issue persists, contact our support team: sbd.tactical.armor@gmail.com

Exchanges

If you want to exchange an item for the same product (different size/color), submit your request by email: sbd.tactical.armor@gmail.com Exchange shipping terms follow the same shipping liability rules listed above. Availability of replacement stock depends on current inventory.

Shipping Claim Policy

Delivered Tracking Status

If tracking shows the package has been successfully delivered by the carrier, you must file a loss/damage claim directly with the shipping carrier. Share the official carrier claim results with us before we can assist with further solutions.

Lost, Undelivered or Damaged Shipment

If tracking shows the package is lost, undelivered, or arrives damaged during transit, we will initiate the shipping claim with the carrier on your behalf.

How to File a Carrier Claim

  1. Visit the official website of your shipping carrier and navigate to their claim page
  2. Follow carrier instructions and submit all required information: tracking number, order number, photos of damage (if applicable)
  3. Send a copy of your submitted claim document to our support email

After receiving official carrier claim results:

  • If the carrier approves the claim: We will coordinate a resolution including refunds, replacement items or store credit based on your preference.
  • If the carrier denies the claim: We will review the official ruling and evaluate available support options.

Important Notice

Carriers enforce strict deadlines for claim submissions. Please submit claims as soon as you discover shipping issues. We cannot submit carrier claims on your behalf without official claim documentation. We are not liable for shipping delays or cargo loss caused directly by the carrier, but we will provide reasonable assistance throughout the claim process.

Contact Information for All After-Sales Requests

Email: sbd.tactical.armor@gmail.com